Return & Refund Policy

At Uzivane, your satisfaction is our priority. We want you to love every product you receive. Please read our return and exchange policy carefully before making a purchase.

1. Returns

Return Window

We accept returns within 14 days of the delivery date. Requests submitted after this period will not be eligible for a return.

Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging
  • All seals, shrink wrap, and protective stickers must be intact
  • The item must be in the same condition as when it was received
  • Proof of purchase (order number or confirmation email) must be provided

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened, used, or partially used — for hygiene and safety reasons
  • Items without original packaging or with removed seals
  • Products purchased during final sale or clearance promotions
  • Gift cards
  • Items returned after the 14-day window
  • Products that show signs of misuse, tampering, or damage caused by the customer

2. Exchanges

Exchange Window

We accept exchange requests within 14 days of the delivery date. Requests submitted after this period will not be eligible for an exchange.

Conditions for Exchange

To be eligible for an exchange, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging with all seals intact
  • The exchange must be for an item of equal or greater value (difference to be paid by the customer)
  • The desired replacement item must be in stock at the time of the exchange request
  • Proof of purchase must be provided

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Opened, used, or partially used products
  • Items without original packaging or with broken seals
  • Final sale or clearance items
  • Items returned after the 14-day exchange window
  • Products damaged due to customer misuse or improper storage

3. Special Situations

Lost Packages

If your order tracking shows no movement for an extended period or your package is confirmed lost by the carrier, please contact us as soon as possible. We will:

  • Open an investigation with the carrier on your behalf
  • If the package is confirmed lost, we will offer a full replacement or store credit at no additional cost to you

Please allow up to 10 business days for the carrier investigation to be completed before a resolution is issued.

Damaged Items Upon Arrival

If your order arrives damaged, please contact us within 7 days of delivery. To process your claim, please provide:

  • Your order number
  • Clear photos of the damaged product and packaging
  • A brief description of the damage

We will review your claim and offer a replacement, store credit, or full refund depending on the situation. Claims submitted after 7 days of delivery will not be eligible for resolution.

Incorrect Items Received

If you received an item that is different from what you ordered, please contact us within 7 days of delivery with:

  • Your order number
  • A photo of the item received
  • The name or description of the item you originally ordered

We will arrange for the correct item to be sent to you at no additional cost, or issue a full refund if the correct item is no longer available. Return shipping for incorrect items will be covered by Uzivane.

4. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us — Reach out to our customer service team within the applicable window (14 days for returns/exchanges; 7 days for damaged or incorrect items) via phone or email with your order details.
  2. Receive Authorization — Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions. Do not send items back without prior authorization.
  3. Pack & Ship — Securely pack the item(s) in their original packaging and ship them to the address provided by our team. We recommend using a trackable shipping method. Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
  4. Inspection — Once we receive your return, we will inspect the item(s) within 3–5 business days.
  5. Resolution — After inspection, we will process your refund, exchange, or store credit within 5–7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

5. Contact Us

If you have any questions about our return and refund policy, please contact us:

Email:support@uzivane.com
Siyouf LLC
15608 N 71st St, Scottsdale, AZ 85254, USA
Phone: +1 520-551-0582

We are here to help and will do our best to resolve any issues promptly and fairly.