Shipping & Delivery
At Uzivane, we are committed to getting your beauty essentials to you as quickly and safely as possible. Please review our shipping policy below before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
During peak seasons (such as holidays or promotional events), processing times may be slightly extended. You will receive an email notification with tracking information once your order has been dispatched.
2. Shipping Service
We currently offer Standard Shipping for all orders. Standard shipping is fulfilled via trusted carriers including USPS, UPS, and FedEx, depending on your location and package size.
3. Shipping Rates
We offer simple, transparent shipping rates in USD:
| Order Total (USD) | Shipping Rate |
|---|---|
| All orders | $5.99 |
4. Estimated Delivery Times
The following delivery timeframes are estimates from the date of dispatch and do not include order processing time. Actual delivery times may vary due to carrier delays, customs clearance, or other factors outside our control.
| Region / Country | Estimated Delivery Time |
|---|---|
| United States (Domestic) | 5–10 business days |
| Canada | 10–18 business days |
| United Kingdom | 10–18 business days |
| European Union | 12–20 business days |
| Australia & New Zealand | 14–25 business days |
| Middle East (UAE, Saudi Arabia, etc.) | 12–22 business days |
| Asia (Japan, South Korea, Singapore, etc.) | 12–22 business days |
| Latin America (Mexico, Brazil, etc.) | 15–30 business days |
| Rest of World | 15–35 business days |
* International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Uzivane has no control over customs processing times.
5. Regions We Do Not Ship To
Due to legal restrictions, carrier limitations, or logistical constraints, we are currently unable to ship to the following countries and regions:
- Countries subject to US trade sanctions or embargoes (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea/Donetsk/Luhansk regions)
- Countries with no reliable postal or courier infrastructure
- Any region where the import of cosmetic products is prohibited by local law
If your country is not listed in our delivery table above, please contact us before placing an order to confirm whether we can ship to your location. Orders placed to unsupported regions will be cancelled and fully refunded.
6. Lost or Damaged Packages
We take great care in packaging all orders to ensure your products arrive safely. However, once a package has been handed over to the carrier, Uzivane cannot be held responsible for delays, losses, or damage caused by the shipping carrier.
Lost Packages:
If your tracking information shows your package as delivered but you have not received it, please:
- Check with neighbors or building management
- Contact the carrier directly with your tracking number
- If the issue remains unresolved after 5 business days, contact us and we will investigate on your behalf
Damaged Packages:
If your order arrives damaged, please contact us within 7 days of delivery with the following:
- Your order number
- Clear photos of the damaged packaging and products
- A brief description of the damage
We will review your case and offer a replacement or refund where appropriate. Claims submitted after 7 days of delivery may not be eligible for resolution.
Incorrect Address:
Uzivane is not responsible for packages lost or delayed due to an incorrect shipping address provided by the customer. Please double-check your delivery address before completing your order.
7. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website.
Please allow up to 48 hours for tracking information to be updated after your shipping confirmation email is sent.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out:
Email:support@uzivane.com
Siyouf LLC
15608 N 71st St, Scottsdale, AZ 85254, USA
Phone: +1 520-551-0582